How long do your patients wait to make an appointment?

Experienced Virtual Agents

Our experienced virtual agents give your office the safety net of always having enough staff to answer patient appointment scheduling calls. No longer put patients through the frustration of long hold times, leaving voice messages, or simply hanging up and calling later. Patients can have their appointment scheduling calls handled on their first call, which dramatically increases patient satisfaction, dramatically increases patient loyalty, and dramatically increases the bottom line by efficiently handling these calls and getting every provider’s appointment calendar filled.

The process is simple. Our onboarding specialists listen to your specific needs and help you determine the time and conditions you want calls to overflow to ERCM virtual agents. Perhaps you want calls to forward after a set number of rings with no answer, or after a specific amount of hold time, or based on a specific IVR selection such as new or changed appointments. You also now have the flexibility to expand the hours during which a patient can reach a live agent. A careful study of existing customers discovered that on a typical day, just over one third of the calls regarding appointments were made in the hour before opening, over lunch, and the hour just after closing. Instead of sending those calls to after-hours answering services, then beginning the arduous, costly game of phone tag with the patient, have those calls answered by an ERCM virtual agent, who functions exactly as an employee does. Your staff, your providers, your patients, and your bottom line will thank you.