They will call your competition next
Using ERCM virtual agents that function exactly as your in-office staff does gives your practice the security of always having an agent to answer scheduling calls. No longer put patients through the frustration of long hold times, leaving voice messages, or simply hanging up and calling later. Patients can schedule an appointment on their first call, dramatically increasing patient satisfaction and patient loyalty, while dramatically increasing the bottom line and getting every provider’s appointment calendar filled
Call surges
Time of day/day of week surges
Employee vacation / sick days
Headcount shortages